Veterans Affairs, Veterans Health Administration Health Technician (Hearing Instrument Specialist) in Fort Harrison, Montana
Summary PLEASE READ THIS ANNOUNCEMENT IN ITS ENTIRETY BEFORE BEGINNING THE APPLICATION PROCESS TO ENSURE YOU SUBMIT ALL THE REQUIRED DOCUMENTS. This Job Opportunity Announcement will be used to fill a Health Technician-Health Instrument Specialist, GS-0640-5/6 position in Physical Medicine and Rehabilitation Service at the Montana VA Health Care System, Ft. Harrison, MT Responsibilities Primary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting and patient education, which do not require a full professional audiology education or knowledge and skills represented by audiology licensure. Support functions include both direct patient care and administrative duties. Duties include, but are not limited to the following: Performing non-diagnostic otoscopy including proper bracing techniques and making appropriate referrals for abnormalities and cerumen management. Rechecking air-conduction pure tone threshold testing to assist the audiologist in modifying the treatment plan during hearing aid repair appointments. Providing patient care in hearing aid repair appointments, consistent with the audiologist's treatment plan. Completing visual and auditory checks with listening stethoscope of hearing aids prior to and following repair of device (troubleshoots performance). Adheres to the audiology clinic policy and standard operating procedures for infection control and cleaning, sterilization, and disposition of reusable medical equipment (RME). Provides instruction to patients, family, and staff on device topics. Ensures timely and accurate documentation of all interactions in the medical records. Processing incoming devices from patients with concerns related to their hearing aids or hearing assistive technology. Preparing and charging (if required) hearing aids and assistive devices for delivery. Receiving devices and restoring settings of hearing aid/hearing assistive technology after repair or replacement from manufacturer. Maintains proper levels of mailing/shipping supplies. Receives and completes incoming communications from Veterans (electronic and telephone), and facilitates follow-up based on audiologist's treatment plan to include ordering supplies through DLC. Work Schedule: Monday - Friday, 08:00 am - 04:30 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 55620-O & 55621-O Relocation/Recruitment Incentives: Is Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education Experience. Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists; OR Education. Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas. Licensure or Registration. Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia. Board Certification. Individuals must hold active board certification from the National for Certification in Hearing Instrument Sciences (NBC-HIS). Exception for Non-Board-Certified Health Technician (HIS). Non-board-certified applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C. § 7405(c)(2)(B). Language Proficiency. Health Technician (HIS) candidates must be proficient in spoken and written in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: In addition to the basic requirements outlined in paragraph 3, the following criteria must be met when determining the grade of candidates. Health Technician (HIS), GS-05: Knowledge, Skills and Abilities. In addition to the experience above, the candidate must demonstrate the following KSAs: Knowledge of basic anatomy of the head and neck. Knowledge of basic infection control procedures and guidelines. Skill in using basic computer software to complete tasks such as using email, creating spreadsheets and word processing. Ability to communicate orally and in writing. Ability to follow verbal and written instructions. Ability to maintain stock and supply level inventories. Health Technician (HIS), GS-06. Experience. One year of experience equivalent to the next lower grade. Knowledge, Skills and Abilities. In addition to the experience above, the candidate must demonstrate the following KSAs: Knowledge of normal and abnormal ear anatomy. Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software. Skill in documenting patient procedures and patient devices. Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection). Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations. Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist. Ability to prepare patient, equipment, and/or environment for audiology procedures. Ability to provide triage of patient telephone calls or audiology requests. References: VA Handbook 5005/149, Part II, Appendix G73 The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6. Physical Requirements: See VA Handbook 5019 Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.